Our customer care team is available Monday to Friday 9-5pm (UTC+08:00) and we are ready to provide the following queries:
- Size and fit advice
- Detailed product information
- Delivery questions
- Exchange and return queries
- Placing orders
Phone (+852) 2786 7826
To assist you in choosing the right size, we provide you with size charts that can be found on our product pages. We understand that different brands and suppliers adopt different sizing systems and measurements, which is why we try our best to provide you customized size charts according to the brand you're browsing. Contact our Customer Care team for any questions regarding sizing and fit.
We would highly recommend for you to refer to the product-specific size measurements if available due to the differences in product silhouettes.
• A size conversion chart to help you convert international sizes
• Specific product measurements for clothing
• Body measurements and size on model
Skandiastyle guarantees the authenticity of every product we stock. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, dust bag, etc.
Placing an order on our website is simple! Just follow these easy steps.
1. Browse our assortment and select the items you want to purchase. Select your preferred size (if applicable). For apparels and shoes, do select the correct US/UK/EU sizing.
2. Click 'Add to Bag'.
3. You can either continue shopping, or if you are settled on purchasing your item(s), click on the bag icon on the top right corner and click 'Checkout'.
4. At the Checkout page, you will be prompted to indicate your shipping/billing information and also your preferred payment mode
5. Before clicking on 'Order Now', be sure to review your order as highlighted below:
- Review your delivery address and choose your payment method. If you are returning customer, both fields will have been saved from your previous transaction. You may make changes by clicking on 'Change Address or 'Change Payment'.
- Note delivery lead time of each item
- Apply promo code (if any)
- Confirm Grand Total Amount
After checking out, you will receive a confirmation email as well as your order details in your email.
Once your order is placed a standard processing time of up to 5 business days is required before the order is shipped out. Please note that during peak sale periods processing times may vary.
MODIFYING OR CANCELLING YOUR ORDER
You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.
Please feel free to contact us and we will help you modify your order.