Frequently Ask Questions
How do I make a purchase?
Shopping at Skandiastyle.com is easy:
- Use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop directly from the EDITORIAL or by designer.
- Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
- Click on 'PROCEED TO PURCHASE' to complete your order.
You can shop at Skandiastyle.com without creating an account.
However, register with us and you'll be able to enjoy the following benefits: -
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add sold out items and products you love to your Wish List
- Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
- Save your address and card details so you can shop even quicker next time
Is my personal information kept private?
I've forgotten my password - What should I do?
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
What payment methods does Skandiastyle.com accept and is it safe to use my credit card online?
We accept Visa and MasterCard. You can also choose to pay with PayPal. All Visa and MasterCard payments are processed through a secure checkout system provided by HengSeng Bank Ltd.
If you would prefer to place an order by email, you can email to firstname.lastname@example.org, 9 am - 5 pm (UTC +8), five (5) days a week.
How can I choose the currency I pay in?
If you are shipping to Hong Kong, your order will be charged in Hong Kong Dollars (HKD) respectively. If you are shipping to UK, your order will be charged in British Pounds (GBP) respectively. For all other destinations, you will be billed US Dollars (USD) depending on your delivery address.
How much duties and taxes will I have to pay?
Those ordered products for shipment to countries outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. Skandiastyle has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes. Orders cannot be considered for a refund/exchange until these duties and taxes have been paid for by the customer.
Duties are not applicable for Australian orders under 1000 AUD. Goods and Services Tax (GST) will not be displayed at checkout. The total you pay when placing your order does not include all duties and tax owed to Customs.
Does Skandiastyle ship to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments, please call customer care on +852 2743 9610 or email email@example.com for assistance.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
How do I return or exchange an item?
Making a return or exchange is easy. You have 30 days to decide whether to keep your items. To arrange your exchange or return, simply email to firstname.lastname@example.org. Our customer care will assist on the return or exchange process.
View more information.
Will I be refunded the full value of my order?
Your refund will either be issued to the original credit card used to place the order or as Skandiastyle store credit. All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 10 business days for the refund to appear in your account.